frequently asked questions


How long do I have the rentals for?

We rent per event, Wednesday – Monday. You can keep the items for all of those days, or for a shorter period of time if you would like. 

Do you only rent for weddings?

Oh, no! We do fundraisers, birthdays, tea parties, funerals, showers and oh, so much more!

Do you have a minimum order requirement?

Nope, you can rent as much or as little as you want! We love to provide whatever you need from a single sign to a whole truck load.

How do the rentals work?

Once you have a date set you can do any of the following options:

  • Create a wishlist of the items you’re interested in and submit it to us through our website. We will then send you an email that allows you to see what is available and your balance totals.
  • Send us an inquiry
  • Visit our warehouse and put together an order with one of our employees. Yo can find us at 2315 Pringle Rd. SE Suite G Salem, OR 97302
  • Shoot us an email
  • Call us (503) 584-1322
How do I reserve my order?

Once we’ve put together a proposal with you, you can reserve/hold your items by making a 50% non-refundable deposit on your order. The final balance is due one month before the event date.

What is your refund or cancellation policy?

We do not offer refunds, but you can use the amount paid as a credit toward future events. This credit option is only provided if requested prior to one week before the original event date.

Will you set up my rental items?

We can do that! There is an additional labor fee if you want us to set up or relocate items from the drop off location.

Do you offer “day of event” styling?

Yes, we do! We offer styling packages with our designers to create your individual look. The package includes a venue visit, consultation, styling of the event, delivery and pick up. Rentals in a package are 10% off!

Can I use real candles?

You may, but the rental items must be returned free of wax or black smoke marks. If there are marks or wax on the items when returned, a cleaning fee will be charged.

Warehouse Visits/Website Use

Can I come see your items in person?

Absolutely! We love visitors. Our warehouse is located in Salem, OR with easy access off of I-5 at Hwy 22 exit. We would love to have you come look around. Just make an appointment so we can ensure that we are not overbooked with clients. We want to make sure you get our full attention.

Can I still make an order if I can’t make it to the warehouse?

Of course! Take a look at our website and create a Wishlist here, send us an email here, or call us at 503-584-1322 and we can get you started and go from there.

I don’t see what I’m looking for on your website.

No worries. Let us know what you need and we will do our best to make it happen. Call (503-584-1322), email, or schedule an appointment and we can figure it out!

Deliveries/Pickups/Will Call

Do you offer delivery and pick up, and what does it include?

Yes, we do. Delivery & Pick up charges are based on distance from our warehouse and time of day. Our basic fee starts at $150.00 for delivery and $150 for pick up plus roundtrip mileage. This includes delivery to the ground floor no more than 180ft from our vehicle. Packages available to add that includes delivery, additional labor, and set up. These offers can be applied to pick-up as well. However, if we have to use two vehicles, there will be additional delivery charges.

Is there a minimum number of rental items for delivery?

No. We can add delivery to any order upon availability. However, if we have to use two vehicles, there will be additional delivery charges.

What should I expect in regards to the delivery of my order?

We will have all the items clean, packaged, and ready for use. We will deliver to the ground floor no more than 180ft from our vehicle. NOTE: If you would like our staff to set up tables, chairs, décor items from us, or have any other set up needs, we are happy to give you a quote on our services. This needs to be arranged in advance.

Deliveries happen between 7:00 am and 6:00 pm.  Other times available for an additional fee.

Can I pick up a Will Call order from your warehouse?

Definitely! We can set up a time during our business hours. As long as you have a vehicle large enough and proper packing to transport items safely and securely. We will not send the order out unless the items fit safely in the vehicle. Our will call and return hours are from 9:30am – 3:00pm on Monday and Wednesday – Saturday. If you don’t know how much space you need, you can call us and we will help you figure it out. (503) 584-1322